My name is Gabriela Beltran I.m a customer service professional,with extensive experience Agenda management: Schedule appointments, meetings and reminders for the client.
*Email Management: Review, organize and respond to emails on behalf of the client.
*Social media management: Publish content, interact with followers and manage the client's social media presence.
*Research and information collection: Conduct online research, collect data and prepare reports according to client needs.
*Document Management: Create, edit and organize documents, presentations and spreadsheets.
*Administrative support: Perform administrative tasks such as invoice processing, file management, and report preparation.
*Complaint Management: Listen to and address customer complaints professionally and effectively, seeking satisfactory solutions.
*Order Processing: Assist customers with placing orders, tracking shipments, and resolving delivery-related issues.
*Problem Resolution: Identify and resolve technical issues, billing errors, or other issues that may arise to ensure customer satisfaction.
*Basic technical support: Provide help and guidance to customers in the use of products or services, resolve simple technical problems, and direct more complex problems to the appropriate technical department.
*Interaction Log: Maintain accurate records of all customer interactions, including queries, complaints, and solutions provided.
*Cross-selling and upselling: Identify opportunities to promote additional products or services that may be beneficial to the customer and increase sales.
*transcription of documents